We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking.
Visiting our premises provides an opportunity for you to inspect the accommodation and familiarise yourselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be required.
Please ensure that your cat is delivered and collected in a carrier fit for purpose. Charges are calculated daily, starting with the day of arrival and include the day of departure. Fees include food from our menu ( non-prescription diets ), litter, heating, veterinary insurance and VAT at the standard rate.
A 50% deposit will be required from all clients to hold a room. Please note this payment will be non-refundable and non-transferable on cancellation. Balance of payment is required on the date of arrival.
Payment methods we can accept:
- Direct Bank Transfer ( internet banking )
Cancellation / Alteration Policy
Deposits are non-refundable and non-transferable on cancellation.
If you make a change to a booking on or within 10 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.
In the event of a cat being collected before the end of the period booked, we reserve the right to charge for the full period booked.
Check in and check out
At the time of booking, please inform us whether you will be checking in/out in the morning or the afternoon. Nearer the time of arrival we would be grateful if you could provide us with an indication of what time you expect to arrive and depart. This enables us to make checking in and out a smooth process and prevents queues or delays. We would appreciate it if you could inform us in advance if these arrangements need to be changed.
Please bring your completed booking and consent form with you when checking in.
We respectfully request that all visitors to our cat hotel refrain from stroking or petting any of our guests.
This request is in place to protect our guests from potential external infection and to protect our visitors from injury.
All cats accepted into our cat hotel must show a valid up to date vaccination record against Feline Influenza and Feline Enteritis or a current Titre certificate, at each visit. We cannot accept any guests without these documents.
We also recommend that cats are vaccinated against Feline Leukaemia Virus.
All vaccinations/annual boosters must be given a minimum of 14 days before the arrival date. If your cat has a vaccination within 14 days prior to entering the cattery we are not permitted to look after your cat (this is because the vaccination contains a live virus which will stay in your cats system for up to 14 days afterwards so your cat would be bringing cat flu into the cattery which can put all the other cats health at risk)
There will be no exceptions to this rule.
Please note; only vaccinated kittens can be accepted. We are also unable to accept un-neutered male cats over the age of 4 months.
Fleas & Worms
We request that all guests are treated against flea infestation BEFORE
arrival for their stay. Fleas spread rapidly among cats and can be easily detected by combing the cat and by small black deposits on their bedding. All guests will be inspected on arrival.
We reserve the right to apply flea treatment to any guest found to have a flea infestation on arrival or if flea treatments are not up to date. The cost of treatment will be charged to the owner.
Please note; flea collars are not considered adequate protection.
For Flea Treatment (Frontline charge £5 per dose). We request that all guests are treated against worm infestation BEFORE arrival for their stay.
We reserve the right to apply worm treatment to any guest found to have worm infestation during their stay or if worming treatments are not up to date.
The cost of treatment will be charged to the owner. Worming
Treatment (Drontal £4 charge per dose) Male Cats. Unfortunately, we cannot accept any male guests over the age of nine months, who are not neutered, as they could present an infection hazard to other guests.
Illnesses and Vets
We cannot accept any guest suffering from, or suspected to be suffering from, an infectious or contagious disease.
All guests will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other guests.
Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival.
Whilst every care and precaution is taken to safeguard the health and wellbeing of our guests, they are boarded entirely at the owner’s own risk. If any cat is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home the animal.