THE PADDOCKS LUXURY CAT HOTEL – WHAT OUR CUSTOMERS ASK…

It’s natural to have questions. You’re putting the care of your furry friend in the hands of someone you may not know and may never have met before… we’ve compiled some questions below which our customers regularly ask to help you out!

Is the Paddocks Luxury Cat Hotel constantly staffed?

Yes, we live on site and are available to tend to our guests 24 hours a day, 365 days of the year

Why do you charge for full days?

We keep impeccably high standards with regards to the prevention of infection and health and safety, and every unit and all items of equipment are thoroughly cleaned and disinfected between stays. This cleaning does take time and it is essential to ensure that your cat remains comfortable throughout his/ her stay.

We aim to always have the unit ready for a guests arrival and we also insist that they are allowed to remain in their room in comfort until you arrive to collect them.

We will never leave a guest in a carrier waiting for you to collect him /her and so we need to book the room for both day of arrival and day of departure. Our many customers value this policy highly as they have the guarantee that their pet is comfortable for their entire stay.

Do I need to bring my cat's own food?

No, we provide quality food for our guests. Please refer to the menu tab in the hospitality section.

If your pet has been prescribed a specialist diet by your vet, you will need to bring an adequate supply with you.

What happens if I forget to update my cat's flea / worming?

We would rather that the flea and worming treatments are done PRIOR to arrival and covers the period that your pet is staying with us. However, if you have forgotten to apply flea and/or worming treatments in enough time, we can apply this for you.

There is a small charge to cover the cost of the product used. We normally use Frontline (spot on) for Flea treatments and Drontal worming tablets.

What do I need to bring with me?

The most important thing to bring is an up-to-date vaccination record or titre certificate.

All vaccinations/annual boosters must be given a minimum of 14 days before the arrival date. If your cat has a vaccination within 14 days prior to entering the cattery we are not permitted to look after your cat (this is because the vaccination contains a live virus which will stay in your cats system for up to 14 days afterwards so your cat would be bringing cat flu into the cattery which can put all the other cats health at risk)

If your pet needs medication during their stay please ensure you bring adequate supplies. We will provide beds, bedding, bowls, litter trays, food and toys, but you are welcome to bring your pets own toys and bedding if you wish.

What if I have a nervous cat?

Even the most nervous cat will settle in no time at all. We can use FELIWAY diffusers in rooms if we have a nervous guest.

These mimic a pheromone which helps cats naturally cope with stressful situations and help provide a contented environment for your cat and restoring feelings of safety and well-being. Plus a little tasty cat treat and cuddle will have them relaxing in no time at all.

Can I have a refund if I return earlier than planned?

Unfortunately, no refunds are applicable because the room has been reserved by you for the duration of your cat’s stay.

Should you choose to collect your pet before the end of the period booked – we could have sold this space to someone else.

The same applies if you don’t bring your cat in on the day that you have booked.

My cat has special requirements... can you help?

Yes of course. We can cater for any special need be them medical, physical or behavioural.

Please feel free to contact us to discuss any special needs your pet might have.

Do you offer discounts for long term boarding?

Yes, we offer a 10% discount on fees for any stay longer than 30 days consecutively.

What happens if my cat is taken ill whilst in your care?

We always take contact details of your cat’s vet at the time of booking. In the event of illness, we would contact you first to keep you updated.

Our local vet is on hand 24 hours a day and is available to attend our hotel in case of an emergency. Our vet can consult your own vet if any additional information is required.

You will always be contacted and kept informed of any treatment needed.